Insurance Repair Support
From repair quotations to the finished vehicle, we help make insurance repairs easier to manage.
Had an accident or need repairs through your insurance? MotoCraft can help manage the repair process from quotation through to completion. We prepare detailed repair quotations, coordinate with approved specialists, and ensure all work comes back through MotoCraft for final quality inspection.
Accident Damage Repairs
Professional repair and cosmetic restoration for accident damage — from minor dents to major bodywork.
Insurance Repair Quotations
We can prepare detailed repair quotations and supporting information for insurance-related vehicle repairs, including parts and labour breakdown, damage assessment information, and supplementary quotations if additional damage is discovered.
Damage Assessment
MotoCraft assesses the visible repair requirements and documents the damage with photographs and detailed notes.
Body & Paint Repairs
Professional body repair, paint matching, and refinishing to restore your vehicle's appearance.
Mechanical Repairs Following an Accident
Mechanical repairs and adjustments needed after accident damage, coordinated through MotoCraft.
Repair Documentation
Quotations, assessor reports, repair approvals, supplementary estimates, and invoices — securely attached to your job.
Before & After Photos
Visual documentation of your vehicle's condition before and after the repair work.
Supplementary Repair Estimates
If additional damage is discovered during repairs, we can prepare supplementary estimates for the insurance process.
Final Quality Inspection
All work comes back through MotoCraft for final inspection and finishing before your vehicle is returned.
Customer Support Throughout the Repair
We keep you informed at every stage. Track your vehicle's progress online using your registration number and tracking PIN.
The Insurance Repair Process
Contact MotoCraft
Tell us what happened and provide the insurance/claim information available.
Vehicle Inspection
MotoCraft assesses the visible repair requirements.
Repair Quotation
A repair estimate/quotation is prepared.
Insurance Documentation
Relevant quotation, photos and repair information can be provided for the insurance process.
Approval
Repair work proceeds once the required approval is received.
Repair
MotoCraft manages the repair work, including approved outsourced specialist work where necessary.
Final MotoCraft Quality Check
All work comes back through MotoCraft for final inspection and finishing.
Vehicle Collection
The repaired vehicle is returned to the customer.
MotoCraft assists with the vehicle repair and quotation process. Insurance coverage, claim approval and settlement decisions remain subject to the customer's insurer and policy terms.