Privacy Policy
Last updated: October 2026
MotoCraft ("we", "us", or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal and vehicle data when you use our automotive service platform. By using our services, you agree to the practices described in this policy.
Information We Collect
We collect information you provide directly to us, such as your name, phone number, email address, and vehicle details when you book a service or create an account. We also collect vehicle service records, photos, health check reports, and payment information associated with your jobs. We may collect usage data such as pages visited and device information when you use our platform.
How We Use Your Information
We use your information to provide and manage automotive services, track vehicle repair progress, send you service updates and notifications, process payments, generate estimates and invoices, and communicate with you about your vehicle. We may also use your contact details to send service reminders and promotional offers, which you can opt out of at any time.
Vehicle Data & Service Records
We maintain permanent service history for every vehicle we service, including repair records, photos, health check reports, and job timelines. This data is linked to your vehicle registration number and is accessible via a secure tracking PIN. You can view your own service history at any time through the vehicle tracking portal.
Information Sharing
We do not sell or rent your personal information. We may share necessary data with trusted external partners (such as specialist garages for outsourced work) strictly for the purpose of completing your vehicle service. Insurance-related information may be shared with your insurance company, assessor, or relevant parties as part of a claim. All sharing is limited to what is required to deliver the service you requested.
Data Security
We take reasonable measures to protect your personal and vehicle data from unauthorised access, alteration, or disclosure. Access to your data is restricted to authorised MotoCraft staff and is governed by role-based permissions. Vehicle tracking access requires both your registration number and a secure PIN.
Data Retention
We retain vehicle service records indefinitely to maintain a complete service history. Personal contact information is retained for as long as you remain an active customer. You may request deletion of your personal data, subject to legal and regulatory requirements.
Your Rights
You have the right to access your personal data, request corrections, and ask for deletion of your information where applicable. You can update your contact details through your customer portal or by contacting us directly. You may opt out of marketing communications at any time.
Cookies
Our platform may use cookies and similar technologies to improve your browsing experience, remember your language preference, and analyse usage patterns. You can control cookies through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page. Continued use of our platform after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us at motocraft.groups@gmail.com or call +94 776 612 758.
This Privacy Policy is provided as a starting template. Please review and customise it to ensure it accurately reflects your specific data handling practices, legal jurisdiction, and business requirements. Consult a legal professional for compliance with applicable data protection laws.